Important Notice: These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member", "User", "You") and ugalot ("the Platform", "we", "us", "our"). By creating an account, making a deposit, or placing a bet, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree, you must not use the ugalot platform.
Clause 1
Definitions
For the purposes of these Terms, the following definitions apply:
- "Platform" means the ugalot website, mobile interface, and all associated services accessible at ugalot.cam.
- "Member" / "User" means any individual who has successfully registered an account on the Platform.
- "Account" means the personal account created by a Member upon successful registration.
- "Balance" means the total funds held in a Member's account at any given time, comprising real-money funds and any applicable bonus funds.
- "Bonus Funds" means any promotional credits, free-bet credits, or matched-deposit bonuses awarded to a Member, which are subject to wagering requirements before they may be withdrawn.
- "KYC" (Know Your Customer) means the identity and age verification process that ugalot is required to conduct before processing withdrawals or issuing certain bonuses.
- "Wagering Requirement" means the number of times a bonus amount must be wagered before it, or any winnings derived from it, can be converted to withdrawable funds.
- "Responsible Gaming Tools" means the suite of self-limit features made available by ugalot, including deposit limits, session time reminders, cooling-off periods, and self-exclusion.
- "IDR / Rp" means Indonesian Rupiah, the currency in which all ugalot accounts are denominated.
Clause 2
Eligibility
To register and maintain an account on ugalot, you must meet all of the following eligibility criteria at the time of registration and continuously throughout your use of the Platform:
- You must be a natural person (not a corporation, trust, partnership, or other legal entity).
- You must be at least 21 years of age. Registering on behalf of, or providing access to the Platform to, any individual under the age of 21 is strictly prohibited.
- You must be a resident of Indonesia or otherwise be accessing the Platform from a jurisdiction in which online gaming is not prohibited under applicable local law. It is your sole responsibility to determine whether online gaming is lawful in your jurisdiction.
- You must have the legal capacity to enter into a binding agreement. Persons who have been declared legally incapacitated or who are under guardianship are not eligible to register.
- You must not be a current or former employee, director, officer, or immediate family member of a current or former employee or director of ugalot or any of its affiliated entities.
- You must not have been previously excluded from the Platform or self-excluded through any Responsible Gaming Tool.
- You must not be registered on any national self-exclusion registry, where applicable.
Age Verification: ugalot takes the 21+ age restriction extremely seriously. If we have reasonable grounds to suspect that a Member is under the age of 21, we will suspend the account immediately, withhold any pending withdrawals, and request documentary proof of age. If the Member cannot provide satisfactory proof, the account will be permanently closed and any deposited funds returned via the original payment method, less any winnings accrued during the period of suspension.
Clause 3
Account Registration
Registration on ugalot is free. To create an account, you must provide accurate, current, and complete information, including your full legal name, date of birth, residential address, a valid email address, and a secure password. You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account credentials.
- One Account Per Person: Each individual may register only one account. Opening multiple accounts — whether under the same identity or different identities — is prohibited and will result in all associated accounts being suspended and balances subject to review.
- Accurate Information: All registration details must be truthful. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and may result in immediate account termination without refund of bonus funds.
- Account Security: You must keep your login credentials secure and must not share your password with any third party. ugalot will never ask for your password via email, live chat, or any other channel. If you suspect unauthorized access to your account, contact our support team immediately.
- Account Currency: All ugalot accounts are denominated in Indonesian Rupiah (IDR / Rp). Currency conversion is not supported; all transactions must be made in IDR.
Clause 4
KYC & Identity Verification
ugalot is required to verify the identity of its Members before processing withdrawals and before issuing certain promotional bonuses. The KYC process requires Members to submit the following documentation:
- Government-issued photo ID: A clear, legible copy of your Indonesian National Identity Card (KTP — Kartu Tanda Penduduk) or valid passport.
- Proof of address: A utility bill, bank statement, or official government correspondence dated within the preceding three calendar months, showing your full name and current residential address.
- Selfie verification: A photograph of you holding your government-issued ID next to your face, taken within 48 hours of submission.
KYC documentation is typically reviewed and processed within 1–24 hours of submission (WIB). ugalot reserves the right to request additional documentation if the initial submission is unclear, incomplete, or inconsistent with the information on file. Failure to complete KYC verification within 30 days of the first withdrawal request will result in the withdrawal request being cancelled and returned to your account balance.
Clause 5
Deposits
ugalot accepts deposits via the following methods, all of which are denominated in Indonesian Rupiah (IDR):
- Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, and OCBC NISP.
- E-Wallet: OVO, DANA, GoPay, ShopeePay, and LinkAja.
The minimum deposit amount is Rp 10.000. Deposits are credited to your account balance in real time upon confirmation of receipt by ugalot's payment processor. ugalot does not charge fees on deposits; however, your bank or e-wallet provider may apply their own transaction charges, for which ugalot accepts no liability.
You must only deposit funds from a payment source that is lawfully registered in your own name. Deposits from third-party accounts — whether belonging to family members, friends, or unrelated parties — are prohibited and will trigger a full account review.
Clause 6
Withdrawals
Withdrawal requests may be submitted at any time via your account dashboard, subject to the following conditions:
- KYC verification must be fully completed before any withdrawal is approved.
- Withdrawals will be processed exclusively to the same payment method used for the most recent deposit, unless the original payment method is no longer available, in which case ugalot will require additional verification before approving an alternative withdrawal route.
- The minimum withdrawal amount is Rp 50.000. There is no maximum withdrawal limit for verified accounts in good standing, though high-value withdrawals above Rp 50.000.000 may require additional processing time.
- Standard bank transfer withdrawals are processed within 5–15 minutes of approval. E-wallet withdrawals (OVO, DANA, GoPay, ShopeePay, LinkAja) are typically processed within 3 minutes. These timescales are targets; ugalot cannot be held liable for delays caused by the recipient bank or e-wallet provider.
- ugalot does not charge withdrawal fees. Any fees levied by your bank or e-wallet provider are solely your responsibility.
- Bonus Funds are not withdrawable until the applicable Wagering Requirement has been met in full. Attempting to withdraw Bonus Funds before satisfying the Wagering Requirement will result in those funds being removed from your balance.
Clause 7
Bonuses & Promotions
ugalot offers a range of bonuses and promotional incentives to both new and existing Members. All bonuses are subject to the following general terms, as well as any specific terms attached to the individual promotion:
- Wagering Requirements: All deposit-match bonuses carry a wagering requirement. The specific multiplier applicable to each promotion is stated in the promotion's individual terms at the time of offer. Unless otherwise stated, the standard wagering requirement is 30x the bonus amount before any bonus-derived winnings may be withdrawn.
- One Welcome Bonus Per Household: The new member welcome bonus is available once per household, per device, and per IP address. ugalot reserves the right to withhold the welcome bonus if evidence of multi-accounting or proxy usage is detected.
- Bonus Abuse: Any strategy that ugalot determines, in its reasonable judgment, to constitute bonus abuse — including but not limited to matched betting across multiple accounts, exploitation of technical errors, or coordinated wagering to circumvent wagering requirements — will result in immediate bonus forfeiture and may result in account suspension.
- Expiry: Bonus Funds not utilized within the period specified in the individual promotion's terms will expire automatically. ugalot is not obligated to notify Members of imminent bonus expiry.
- Game Restrictions: Certain game types may contribute at a reduced rate — or not at all — toward the satisfaction of a Wagering Requirement. Contribution rates are published on the individual promotion page. As a general guide: slots typically contribute 100%; table games and live casino contribute 10%; sportsbook bets contribute 100% on selections with minimum odds of 1.50.
Clause 8
Betting & Gaming Rules
The following rules apply to all wagering activity on the ugalot platform:
- Bet Confirmation: A bet is not confirmed until you receive an explicit on-screen confirmation message. ugalot is not liable for bets that fail to register due to connectivity issues on your side.
- Void Bets: ugalot reserves the right to void any bet placed on an event that is subsequently cancelled, postponed for more than 48 hours, or affected by a material error (including erroneous odds). In such cases, stakes are returned to the Member's balance.
- Palpable Errors: If odds are published as a result of a manifest error (a "palpable error"), ugalot reserves the right to void all affected bets, regardless of whether the bet has already been settled. This includes odds that are clearly the result of a data-feed malfunction or human input error.
- Mix Parlay: Mix parlay (accumulator) bets require all selections to win for the bet to be paid out. If one selection is voided, the remaining selections still stand and the accumulator is recalculated accordingly.
- Live Betting: In-play / live bets are placed at the odds shown at the precise time of confirmation. Markets may be suspended without notice during critical moments of play. ugalot accepts no liability for bets that cannot be placed during a market suspension.
- Casino & Slots: All slot games and RNG-based table games use certified random number generation. Results are determined independently and cannot be influenced by the Platform or any external party. Technical malfunctions void all game plays and stakes are returned.
Clause 9
Prohibited Conduct
The following actions are strictly prohibited on the ugalot platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and, where applicable, referral to relevant authorities:
- Registering more than one account for the same individual.
- Providing false, forged, or misleading identification documentation.
- Using the Platform for money laundering, terrorist financing, or any other illegal financial activity.
- Using automated bots, scripts, artificial intelligence tools, or any other software to gain an unfair
advantage over other players or to exploit the Platform's systems.
- Colluding with other Members to manipulate the outcome of any game or bet.
- Exploiting software bugs, glitches, or errors to generate winnings that would not otherwise be achievable under normal operating conditions.
- Using a VPN, proxy server, or other IP-masking technology to circumvent geographic restrictions or to create the appearance of eligibility where none exists.
- Attempting to access another Member's account without authorization.
- Harassing, threatening, or abusing ugalot staff or other Members via any communication channel.
- Engaging in any form of match-fixing, insider betting, or any activity that compromises the integrity of any sporting event covered by the ugalot sportsbook.
Clause 10
Responsible Gaming
ugalot is committed to promoting safe and responsible gambling. We provide a comprehensive suite of Responsible Gaming Tools to help Members maintain control over their gambling activity:
- Deposit Limits: Members may set daily, weekly, or monthly deposit limits via their account settings. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period.
- Session Time Reminders: Members may configure on-screen reminders that appear after a specified period of continuous play.
- Cooling-Off Period: Members may request a temporary account suspension (cooling-off) of between 24 hours and 6 weeks. During a cooling-off period, the account cannot be used for deposits or wagering.
- Self-Exclusion: Members who believe their gambling is causing harm may permanently self-exclude from ugalot. Self-exclusion is irrevocable for a minimum period of 6 months. To initiate self-exclusion, contact our support team via live chat.
If you are concerned that your gambling may be causing financial, emotional, or social harm, we strongly encourage you to visit our dedicated Responsible Gaming page or contact our support team at any time. All 21+ requirements are strictly enforced.
Clause 11
Intellectual Property
All content on the ugalot platform — including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software — is the property of ugalot or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform without the express written permission of ugalot. Unauthorized use of ugalot's intellectual property may give rise to a claim for damages and may constitute a criminal offense.
Clause 12
Limitation of Liability
To the fullest extent permitted by applicable law, ugalot, its directors, employees, agents, and affiliates shall not be liable for:
- Any direct, indirect, incidental, special, or consequential loss or damage arising from your use of, or inability to use, the Platform.
- Loss of profits, loss of data, loss of goodwill, or any other economic loss, whether based in contract, tort, or any other legal theory.
- Any disruption, delay, or failure of the Platform caused by circumstances beyond ugalot's reasonable control, including acts of God, network failures, government actions, or third-party service outages.
- Errors or omissions in odds, game results, or account balances arising from third-party data feed failures, provided that ugalot takes commercially reasonable steps to correct such errors promptly upon discovery.
Nothing in these Terms shall limit ugalot's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence, to the extent such limitation is prohibited by law.
Clause 13
Account Suspension & Termination
ugalot reserves the right to suspend or terminate any Member account at any time, with or without prior notice, if:
- The Member breaches any provision of these Terms.
- ugalot has reasonable grounds to suspect fraudulent activity, money laundering, or any other illegal conduct.
- The Member fails to complete KYC verification within the required timeframe.
- Continued operation of the account poses a legal, regulatory, or reputational risk to ugalot.
Upon termination for breach, any Bonus Funds in the account will be forfeited. Real-money funds will be returned via the original deposit method after a thorough review, typically within 14 business days. If termination is initiated by the Member voluntarily (account closure), all outstanding balances above the minimum withdrawal threshold will be paid out within 5 business days, subject to completion of any pending KYC requirements.
Clause 14
Amendments to These Terms
ugalot reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered Members via email or via an in-platform notification at least 7 days before the changes take effect. Non-material changes (such as typographical corrections or clarifications that do not alter your rights) may take effect immediately.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must stop using the Platform and may request account closure before the amendment takes effect.
Clause 15
Governing Law
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable international online gaming regulations. ugalot operates under an internationally recognized gaming license and is committed to compliance with anti-money-laundering (AML) and know-your-customer (KYC) standards consistent with international best practices.
Any disputes that cannot be resolved through ugalot's internal complaints procedure shall be referred to binding arbitration before a mutually agreed independent arbitrator. The language of arbitration shall be English. Nothing in this clause limits your statutory consumer rights under applicable Indonesian law.